1. Introduction

Welcome to All Ways of Caring ("we," "our," or "us"). We are committed to protecting the privacy and dignity of our residents, their families, and visitors to our website www.allwaysofcaring.ca.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Saskatchewan’s The Health Information Protection Act (HIPA).

2. Information We Collect

We collect information to provide better care and service. This includes:

A. Personal Identification Information

When you fill out forms on our site (such as "Contact Us" or "Book a Tour"), we may collect:

Name

Email address

Phone number

Mailing address

B. Personal Health Information (HIPA Compliance)

If you voluntarily provide information regarding a loved one's care needs in a text box, email, or inquiry form, we treat this as Personal Health Information. Under Saskatchewan's HIPA, we are committed to protecting the confidentiality, security, and accuracy of this data. This may include:

Mobility and physical health status

Cognitive health details (e.g., dementia or memory care needs)

Dietary or medication requirements

C. Technical Data

We automatically collect certain information when you visit allwaysofcaring.ca. This does not reveal your specific identity but includes:

IP address and browser type

Operating system

Referral URLs (how you found our website)

3. How We Use Your Information

We use the information we collect to:

Respond to Inquiries: To answer your questions about our personal care home, vacancy, and rates.

Schedule Assessments: To coordinate facility tours and intake assessments.

Website Improvement: To analyze how visitors use our site to improve user experience.

Communication: To send you administrative information or updates regarding our facility.

4. Consent and Communication (CASL Compliance)

In accordance with Canada’s Anti-Spam Legislation (CASL), we will only send you commercial electronic messages (such as newsletters or promotional updates) if:

You have expressly consented to receive them; or

We have "implied consent" based on an existing business relationship (e.g., you recently inquired about a room).

You may unsubscribe from these communications at any time by contacting us directly.

5. Disclosure of Information

We do not sell, trade, or rent your personal information. We may share your information only in the following situations:

Service Providers: With trusted third-party vendors who perform services for us (e.g., website hosting, IT support) and are contractually bound to protect your data.

Legal Requirements: If required by law, or to comply with a subpoena or similar legal process.

Circle of Care: In the event of an admission, health information may be shared with other healthcare providers involved in the resident's care, consistent with HIPA regulations.

6. Data Storage and Security

We use administrative, technical, and physical security measures to help protect your personal information. We retain personal health information only for as long as is necessary to fulfill the purposes for which it was collected or as required by Saskatchewan law.

7. Third-Party Links

allwaysofcaring.ca may contain links to other websites (e.g., the Saskatchewan Health Authority, local senior support groups). We are not responsible for the privacy practices or content of these third-party sites.

8. Accessing and Correcting Your Information

Under PIPEDA and HIPA, you have the right to request access to the personal information and personal health information we hold about you. You also have the right to request corrections if you believe the information is inaccurate. To submit a request, please contact us at the address below.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

All Ways of Caring 712 - 2010 11th Ave, 7th Floor City Center, Royal Bank Building Regina, SK S4P 0J3 Canada

Phone: +1 306-580-5496 Email: info@allwaysofcaring.ca